Review Generation
Simple, polite SMS request sent post-purchase to drive Google and Yelp reviews.
SMS Template
Hi {{first_name}}, thanks for choosing [Business Name]! We hope you had a great experience. Would you mind taking 30 seconds to leave us a quick review? It helps us out a lot! [Google Review Link]SMS Template
Hi {{first_name}}, just checking in to make sure everything was perfect with your recent visit. If you have a moment, we'd love your feedback here: [Google Review Link] Have a great day!The Strategy Behind Review Generation via SMS
The Idea Behind the Flow
In today's market, your online reputation is your most valuable asset. The vast majority of happy customers are willing to leave a review, but they simply forget. The idea behind this flow is to ask for the review at the exact moment the customer is most satisfied—right after the service is completed or the product is delivered. By sending the request via SMS, you make it incredibly easy for them to click the link and leave a 5-star rating while they are still on their phone.
Why This Flow Works
This flow works because of convenience and timing. Email review requests often get buried in promotional folders or read hours later when the customer's enthusiasm has faded. An SMS arrives instantly. The copy is short, polite, and clearly states that it will only take "30 seconds," reducing the perceived effort. The follow-up text on Day 3 acts as a gentle reminder for those who intended to leave a review but got distracted, capturing an additional 15-20% of reviews.
How to Think About This Flow
Think of this flow as a systematic way to build digital word-of-mouth. You should not be manually asking for reviews; it must be automated to ensure consistency. However, the tone should remain personal. You are asking for a small favor. It's crucial that this automation is only triggered for customers who actually had a good experience. If a customer had a complaint, they should be routed to a customer service flow, not a public review request.
What You Should Customize
Customize the timing based on your business model. A restaurant should send the text 1 hour after the meal. A roofer should send it the day the project is completed. An e-commerce brand should send it 2 days after the tracking marks the package as "Delivered." Ensure your review link directs them straight to the star-rating page on Google or Yelp, eliminating any extra clicks. You can also implement a "filtering" step where you first ask "How did we do? Reply 1-5" and only send the Google link to those who reply with a 4 or 5.
Frequently Asked Questions
How long does it take to implement this template?
Most of our templates can be imported and customized within 15-30 minutes. The underlying logic is pre-built, so you only need to adjust the copy and branding to match your business.
Do I need coding skills to use this?
No coding is required. All templates are designed to work with our drag-and-drop visual builders, making it easy to change colors, text, and structure without touching a single line of code.
Can I A/B test this flow?
Absolutely. We highly recommend duplicating the template and running split tests on your headlines, calls-to-action, and imagery to see which version yields the highest conversion rate.