Every Message in One Place
Stop jumping between tabs. View and reply to emails, texts, Facebook messages, Instagram DMs, and web chats from a single, centralized inbox.
The Communication Chaos
In today's hyper-connected digital landscape, your customers expect instant responses. They might find you on Google and send an email, see your ad on Facebook and send a Messenger DM, or visit your website and use the live chat. But when your team has to constantly switch between Gmail, a separate texting app, Facebook Business Suite, Instagram, and a website chat widget, things inevitably fall through the cracks.
Leads go cold because a Facebook message wasn't seen until two days later. Customers get frustrated when they have to repeat their issue to three different team members across three different channels. Your team wastes hours every week just trying to find where a conversation left off. It's an unscalable nightmare that directly impacts your bottom line. The Unified Inbox solves this by pulling every single communication channel into one chronological, easy-to-read thread.
Social Media DMs
Connect your Facebook and Instagram accounts to reply to direct messages without opening the apps.
SMS & Email Sync
See a contact's entire communication history—emails and texts—in one continuous scrolling thread.
Live Web Chat
Install our chat widget on your site and answer visitor questions directly from your unified inbox.
Context is Everything
When you reply to a lead, you need to know exactly who they are and what they've done. The unified inbox sits right next to the contact's CRM record. While you're typing your reply, you can see their pipeline stage, past purchases, website visits, and internal team notes.
Never again will you have to ask a customer, "Can you remind me what we talked about last time?" Every interaction is logged chronologically. If they emailed you on Monday, texted you on Wednesday, and sent an Instagram DM on Friday, it all appears in one single scrolling thread. This gives your team the superpower of perfect memory, allowing for hyper-personalized and contextual responses that build trust and close deals faster.
- View full CRM profiles alongside the chat
- See which web pages the contact has visited
- Review past appointment history and notes
- Request payments directly inside the chat thread
Hey team, can someone handle this support request?
@Sarah I've got this one. I'll send them the pricing PDF.
Seamless Team Collaboration
Customer communication is a team sport. With the unified inbox, you can assign specific conversations to the right team members, ensuring nothing is missed and no two people are replying to the same message simultaneously.
Need help from a colleague? You can leave internal notes directly inside the conversation thread. These notes are completely invisible to the customer, but allow your team to coordinate, share files, and provide context behind the scenes before sending a public reply. This eliminates the need to forward emails or take screenshots to send in Slack.
- Assign conversations to specific users
- Filter inbox by 'Assigned to Me' or 'Unassigned'
- Leave internal, private notes in the thread
- See when another team member is typing
Reputation & Reviews
Your online reputation is directly tied to your revenue. The unified inbox doesn't just handle private messages; it also integrates directly with Google My Business and Facebook Reviews, bringing public feedback into the same stream.
When a customer leaves a review, it pops up right in your inbox alongside their texts and emails. You can reply to public Google reviews directly from the CRM, ensuring that your business always looks responsive and appreciative to prospective customers browsing online. Plus, you can trigger automated review requests via SMS the moment a job is marked complete in your pipeline.
- Read and reply to Google My Business reviews
- Read and reply to Facebook Page reviews
- Send automated review request links via SMS/Email
- Dispute negative reviews directly from the dashboard
Thanks for the great review! We loved working with you and are always here if you need anything else.
Take Your Inbox Anywhere
Business doesn't stop when you leave your desk. With our fully-featured iOS and Android mobile apps, you carry your entire unified inbox in your pocket. You don't need to be tied to a computer to close deals or support your customers.
Get push notifications for new text messages, emails, or Facebook DMs. Reply instantly from your phone, trigger automations, book appointments, and even request payments while on the go. Speed to lead is critical, and the mobile app ensures you can respond to hot prospects within seconds, no matter where you are.
- Native iOS and Android applications
- Real-time push notifications for all channels
- Make outbound calls using your business number
- Access full CRM records and pipelines on mobile
How Industries Use The Unified Inbox
See how different businesses leverage a centralized communication hub to close more deals and provide better support.
Real Estate
Agents receive Zillow leads via email, text them instantly, and answer questions without leaving the app while at an open house.
View IndustryE-commerce
Brands manage order inquiries from Facebook, Instagram, and web chat while viewing the customer's purchase history side-by-side.
View IndustryFitness & Gyms
Front desk staff can manage intro-session inquiries from Instagram, web chat, and email without needing passwords to the social accounts.
View IndustryMarketing Agencies
Agencies provide their clients with a white-labeled mobile app, giving local businesses a single place to handle all their lead communications.
View IndustryFrequently Asked Questions
Everything you need to know about the Unified Inbox.
Ready to consolidate your inbox?
Stop losing leads to slow response times and disconnected tools. Bring all your communications under one roof today.
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